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Privacy Policy — The Cubing Hub

Last updated: 28 July 2026

The Cubing Hub (“we,” “us,” or “our”) operates a Rubik’s Cube-based youth development and educational programme across schools and venues in Cape Town, South Africa.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website, register for our programmes, or communicate with us — including via WhatsApp.

This policy complies with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

We may collect the following information:

Personal & Contact Information

  • Parent/guardian name

  • Phone number

  • Email address

Student Information

  • Child’s name

  • Age or grade

  • School

  • Progress within the programme

Communication Data

  • Messages, phone numbers, and media exchanged via WhatsApp or contact forms

Payment Information

  • Payment details related to programme fees

  • Payments are processed via third-party providers (we do not store full card details)

Website Usage Data

  • Browser type, IP address, and basic analytics data

2. How We Use Your Information

We use your information to:

  • Register and manage student enrolment

  • Communicate with parents/guardians about lessons, updates, and payments

  • Respond to enquiries

  • Improve our services and website

  • Meet legal and administrative requirements

3. WhatsApp & Meta Platforms

We use WhatsApp Business, including the WhatsApp Business Platform (Cloud API) provided by Meta, to communicate with parents and clients.

When you contact us via WhatsApp:

  • Your phone number, name, and message content are processed to enable communication

  • This may be handled through tools such as CRM or support platforms (e.g. Chatwoot)

  • We only use this information to communicate about our services

Meta may also process your data according to their own policy:
https://www.whatsapp.com/legal/privacy-policy

We do not sell or share your personal data for marketing purposes.

4. Children’s Privacy

Our services are designed for children, but all interactions are conducted through a parent or legal guardian.

We do not knowingly collect personal information directly from children without parental involvement.

5. Sharing of Information

We do not sell personal information. We may share information with:

  • Service providers (e.g. hosting, messaging platforms)

  • Schools or institutions where programmes are delivered

  • Authorities, if required by law

All partners are required to protect your information.

6. Data Security

We take reasonable steps to protect your data from:

  • Unauthorized access

  • Loss or misuse

Data is stored on secure systems with restricted access.

7. Your Rights (POPIA)

You have the right to:

  • Access the personal information we hold

  • Request corrections or deletion

  • Object to certain processing

  • Withdraw consent at any time

8. Data Retention

We retain personal information only as long as necessary for:

  • Programme delivery

  • Legal and administrative purposes

9. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.

10. Contact Us

If you have any questions or requests regarding your data, contact us:

The Cubing Hub
Email: [your email here]
Phone: [your phone number here]
Location: Cape Town, South Africa